Refund Policy

Paid sessions on a 360 Site are sold by the creator, who is the seller of record: the charge goes to the creator’s own Stripe account. 360sites runs the platform, keeps a 3% payment processing fee on each paid sale and handles refund requests through Support.

Pro, Premium Club and Community Builder memberships and advertising plans are sold by 360sites. A membership you buy inside a community is sold by that community’s Community Builder: the charge goes to their own Stripe account, with the same 3% fee.

If you moved from My360sites 3.0 and still pay a 3.0 plan, that plan keeps being charged, cancelled and refunded through the My360sites 3.0 billing account.

Free appointments have no charge, so there is nothing to refund. To cancel one, ask Support (the assistant in your account) at least 24 hours before it starts. Either of you can also propose a new time.

Ask Support (the assistant in your account) to cancel at least 24 hours before the session starts and you get a full refund automatically, to the original payment method.

Less than 24 hours before the session, or after it, contact Support. We review the request with the creator and refund it, in full or in part, when the creator did not attend, the session could not take place because of a technical problem on our side, or the creator agrees.

The creator can propose a new time. If the creator does not show up, or cannot hold the session and you do not accept a new time, contact Support and you get a full refund.

When a sale is refunded through 360sites, we also refund our 3% payment processing fee on the refunded amount, so the creator does not pay it on money they did not keep.

Stripe does not return its own processing fee when a payment is refunded; that fee stays with the creator’s Stripe account.

Refunds are issued the same day they are approved and go back to the original payment method. Banks usually take 5 to 10 business days to show them.

Please contact Support before disputing a charge with your bank: we can usually solve it faster, and a dispute does not stop you from getting a refund from us.

Disputes on a creator’s sale are handled by the creator’s Stripe account, and Stripe may charge the creator a dispute fee. If the creator loses a dispute, the 3% payment processing fee on that sale is not refunded.

You can cancel a membership at any time from Memberships. Your plan stays active until the end of the period you paid for and does not renew; the unused part of that period is not refunded.

Free trials are not charged if you cancel before the trial ends. Yearly Pro, Premium Club and Community Builder plans are charged upfront for the full year; memberships bought inside a community are monthly.

When you switch plans, the new plan replaces the current one right away and we refund the unused part of the period you already paid, in proportion to the time left. This also applies when you move up from a My360sites 3.0 plan: that refund comes from the 3.0 billing account. For a membership bought inside a community, Support reviews the refund with you.

If 360sites gives you a plan while you pay for one (for example, the Pro site included with some advertising plans), your paid plan may be replaced the same way. Deleting your account ends your plan right away, without a refund.

If you were charged by mistake, contact Support and we will refund that charge.

If you paid for an advertising plan in a single payment, you can get a full refund before your campaign goes live; ads for your own profile go live as soon as you pay. If your campaign does not go live within 30 days of payment, we refund you or agree a new start date with you. After it goes live we do not refund, but if we fail to deliver something included in your plan, we make it up to you with an equivalent placement. Payments in 3 instalments follow the Advertiser Terms.

For any refund or billing request, contact Support from your account or write to info@my360sites.com.